Privacy Policy

Last Updated: July 1, 2026

Auto Glass Atlanta LLC respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and how you can contact us with questions.

This policy applies to information collected through our website, quote forms, phone calls, text messages, emails, payment processing, and related customer service communications.

Auto Glass Atlanta LLC is a mobile auto glass service business serving Atlanta and surrounding areas. For current business contact information, please visit our Contact page:

https://autoglass-atlanta.com/contact-us/

1. Information We Collect

We collect information you provide when you request a quote, contact us, schedule service, communicate with us, or pay for service.

This may include:

• Your name.
• Your phone number.
• Your email address.
• Your service address, ZIP code, city, or location details.
• Your vehicle year, make, model, body style, VIN, license plate/tag number, and related vehicle details.
• Photos of your vehicle, damaged glass, VIN label, license plate, or other parts of the vehicle needed to provide an accurate quote.
• Messages, notes, or service details you submit through our quote form, by text, by phone, or by email.
• Payment-related information needed to process a transaction.
• Insurance-related information if you choose to discuss an insurance claim with us by phone or email.
• We collect this information so we can quote the correct glass, schedule mobile service, communicate with you, complete the requested work, process payment, and document the service.

2. Quote Forms and Vehicle Information

Our quote forms may ask for information such as your name, phone number, email address, vehicle year, make, model, VIN or tag number, photos, location, and a description of the glass damage.

For windshield quotes and some other auto glass services, we may need your VIN or tag number to identify the correct glass, features, attachments, moldings, and related parts.

We may use your vehicle information with auto glass lookup tools, vendor systems, and part identification resources, including EAG, PGW’s auto glass CRM, and the VIN decoder available through SafeliteGlassClaims. We use these tools to identify the correct auto glass part and prepare an accurate quote.

3. Photos You Provide

You may provide photos through our quote form, by text message, or by email.

Photos may show your vehicle, damaged glass, VIN label, license plate/tag, moldings, trim, stickers, sensors, or other vehicle details. We use these photos to understand the damage, confirm the correct part, prepare a quote, schedule the job, document the vehicle’s condition, and handle service questions.

Please avoid sending personal items, documents, people, or unrelated information in photos unless needed for the service request.

4. How We Use Your Information

We use the information we collect to:

• Respond to quote requests.
• Identify the correct auto glass part.
• Prepare and send quotes.
• Schedule mobile service.
• Confirm appointment details.
• Communicate by phone, text, or email about your quote or service.
• Complete the requested auto glass work.
• Process payments and invoices.
• Handle warranty questions or service concerns.
• Document vehicle condition before or after service.
• Maintain business records.
• Improve our website, forms, advertising, and customer service.
• Protect against fraud, misuse, or inaccurate requests.
• Comply with legal, tax, accounting, and business obligations.

We do not use customer information for newsletters or promotional email marketing.

5. Calls, Texts, and Emails

If you request a quote through our website, contact us directly, text us, call us, or email us, we may respond using the contact information you provide.

We text customers manually for quote, scheduling, appointment, service, payment, and follow-up communication after a customer requests a quote or contacts us directly.

We do not use customer text messaging for promotional marketing campaigns. We do not send newsletters or promotional emails.

If you no longer want to receive texts from us, you can reply STOP or ask us not to text you. You can also contact us through the Contact page.

6. Payments

Payments and invoices may be handled through Square or another payment provider used by Auto Glass Atlanta LLC.

We do not store customer card numbers or payment card details in-house. Payment information is handled by Square or the applicable payment processor.

If you pay through Afterpay, Square, Cash App, card, tap-to-pay, or another third-party payment service, that payment provider may collect and process information according to its own privacy policy and terms.

7. Insurance Information

If you choose to discuss an insurance claim with us, that is handled separately by phone or email.

Insurance-related information may include your insurance company, claim details, deductible information, policy-related information, or other details needed to discuss the claim. We use this information only to communicate with you, help with the service process, and provide documentation when needed.

Insurance coverage, approvals, deductibles, claim decisions, and reimbursements are handled by your insurance company.

8. Website Analytics, Cookies, and Tracking Tools

Our website may use normal WordPress cookies and similar technologies needed for website functionality, security, forms, performance, and basic site operation.

We also use Google Analytics, Google Search Console, Google Ads, and Google Tag Manager or related Google tags to understand website traffic, measure advertising performance, improve the site, and track quote form or conversion activity.

These tools may collect information such as:

• Pages visited.
• Time spent on the site.
• Browser type.
• Device type.
• Approximate location.
• Referring website or search query.
• Interactions with forms, buttons, or pages.
• IP address or other online identifiers.
• Cookie or device information.

Google Analytics and related Google tools may use cookies or similar technologies to collect and process information. You can learn more about how Google uses information from sites and apps that use Google services here:

https://policies.google.com/technologies/partner-sites

You can manage cookies through your browser settings. You can also use Google’s available ad and privacy controls through your Google account and browser tools.

9. Advertising and Future Tracking Tools

We may use Google Ads tools to measure advertising results, improve campaign performance, and understand whether website visitors contact us or submit quote requests after seeing an ad.

A Facebook/Meta Pixel or similar advertising tool may be added in the future. If we add additional advertising or tracking tools, we may update this Privacy Policy to describe those tools and how they are used.

10. Third-Party Services We Use

We use third-party services to operate our website, communicate with customers, process payments, manage business records, and provide service.

These may include:

• WordPress and website plugins.
• SiteGround or other website hosting/security services.
• Forminator or other website form tools.
• Google products, including Gmail, Google Sheets, Google Analytics, Google Search Console, Google Ads, and Google Tag Manager.
• Square for invoices and payment processing.
• RingCentral for calls, texts, and fax.
• Everything Auto Glass CRM by PGW, and other VIN/vehicle lookup resources.
• Other vendors, tools, or service providers needed to operate the business.

These third parties may process information according to their own privacy policies and terms. We use these services to run our business, respond to customers, provide quotes, process payments, document service, and maintain records.

11. How We Share Information

We do not sell customer personal information.

We do not share customer information with third parties for newsletter marketing or unrelated promotional use.

We may share information only as needed to:

• Provide a quote or service.
• Identify the correct auto glass part.
• Use business tools and service providers.
• Process payment.
• Communicate with you.
• Handle insurance-related communication when requested.
• Maintain records.
• Protect our business, website, customers, or legal rights.
• Comply with law, court orders, legal process, tax obligations, or government requests.

We may share vehicle information, photos, or service details with vendors, lookup tools, payment processors, communication providers, hosting providers, or business software providers when needed for the purposes described in this policy.

12. Data Retention

We keep customer information only as long as needed for business, service, warranty, tax, accounting, legal, recordkeeping, and operational purposes.

Some information may be kept longer when needed to document a completed service, handle warranty questions, respond to disputes, maintain payment records, comply with tax requirements, or support business records.

When information is no longer needed, we may delete, archive, or securely dispose of it according to our business practices.

13. Data Security

We use reasonable administrative, technical, and practical safeguards to protect the information we collect.

However, no website, email system, text message system, payment system, or internet-connected service can be guaranteed completely secure. You should avoid sending sensitive personal information unless it is needed for your quote or service request.

We do not ask customers to send full payment card numbers by email or text.

14. Your Choices

You may contact us to ask questions about your information, update incorrect contact details, request that we stop contacting you, or ask us to delete information when deletion is reasonably possible.

Some information may need to be kept for business records, completed service documentation, warranty records, payment records, tax purposes, legal obligations, or legitimate business needs.

You can manage cookies through your browser settings. Blocking cookies may affect some website features or form functionality.

15. Children’s Privacy

Our website and services are intended for vehicle owners, drivers, and customers requesting auto glass service. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through our website, please contact us through our Contact page.

16. Third-Party Links

Our website may link to third-party websites, tools, payment providers, or external resources. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

You should review the privacy policies of any third-party service you choose to use.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after an update means you accept the updated policy.

18. Contact Us

For questions about this Privacy Policy or how Auto Glass Atlanta LLC handles personal information, please contact us through our Contact page:

https://autoglass-atlanta.com/contact-us/